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Office Policies

Appointment Scheduling

Appointments are available from 8:00am through 5:00pm, Monday through Friday. We understand how important your time is, and we will strive to provide you with timely, efficient service.

We will reserve your appointment time specifically for you. Therefore, we respectfully request that you give us a minimum of 24 hours notice if you need to cancel or reschedule. We do understand that an emergency or unforeseen event may result in you needing to cancel your appointment at the last minute. However, if you miss a second appointment without sufficient notice, you may be subject to an additional fee.

Your First Visit

Your initial visit will last approximately 10 to 20 minutes, depending on the nature of your skin concerns. Your dermatologist, dermatology PA, or dermatology ARNP will examine your medical records and then perform a comprehensive skin evaluation. A treatment plan will then be recommended, and explained to you in detail. You are encouraged to ask any questions, and discuss any concerns you may have with your dermatologist, dermatology PA, or dermatology ARNP.

Insurance

We are dedicated to helping you obtain the full benefits of your medical insurance. However, can only estimate the coverage that your insurance company will provide for the services that we render, and we are unable to make any guarantees regarding coverage, due to the complexities and variations in insurance company policies.

You will be required to pay the estimated patient portion of fees charged at the time of treatment. As a courtesy, our office staff will bill your insurance company for covered services, and allow a 45-day grace period for them to pay. If the insurance company has not paid the balance of your bill within 60 days, you will be responsible for any unpaid portion. If you have any questions regarding your account, please call our billing office at 425-324-3494.

Financial Information

Co-pays, deductibles and any portion of your bill that is considered to be Patient Responsibility, i.e., that portion of costs that your insurance policy does not cover, is due and payable at the time you receive treatment. For your convenience, we accept a variety of payment methods. We will also submit all claims to your insurance company for you. Our office staff will make every effort to ensure that you receive the full benefits of your insurance policy. However, your account is your responsibility. Therefore, we encourage you to contact our office if your account has not been paid within 30 days. If you have any questions about your account, please call our billing office at 425-324-3494.